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Extend the real-time communication & collaboration utilities of your messaging app with a unified messaging API and chat SDK integration.
Set a timer for 10 minutes. Count the number of message notifications you would be getting. Too many right? Well, thatâs how integral instant messaging has become to our business.
Instant messaging has been weaved into the fabric of our life with so much of intensity. I bet those 10 minutes would be agonizing without checking your messages.
For software makers and enterprises instant messaging is a weapon of business maximization. From eCommerce apps to gaming, why even on demand services are rushing to integrate Android/iOS chat app API to their web backends, app workflows and even live customer support.
Instant messaging gives an omni-channel conversational power that businesses can bank on to create an instant connect with their customers and stakeholders. Why even NASA uses a chat API service to stay in the loop with project statuses.
That said, building a chat app that can handle such sophisticated communication and collaboration workload is not readily available. It needs to be built, from scratch. Perhaps, that is the difficult thing. But, there is a way out.
An Android chat SDK that takes care of everything:
Apphitectâs IM solution has been designed to serve that difficulty in creating chat applications that change the way users communicate and collaborate on the go. The solution is designed to build omni-device adaptive chat app api that run eloquently on desktops, mobile devices, tablets and hybrid devices. If you want your remote employees to stay in the loop without the cumbersome email clutter, Apphitect IM Solution is a perfect way out.
Here are three major takeaways Apphitect IM Solution will bring to the table as a messaging API for Android/iOS platforms.
Handpicked Features:
Common Android/iOS chat app API solutions come with several features that create only clutter and not clarity. Sometimes you need to remove the unnecessary things to create space for the right features by customizing the chat SDK. Apphitect IM solution lets you do just that.
Over-the-air Updates:
Like most software, chat apps also stand the risk to become obsolete over time. They need to consistently updated and upgraded with version updates. But, thatâs a messy affair, often requiring servers to be put on hold hampering the entire communication workflow.
Apphitect IM Solution aces this challenge by running API updates over the air. You can update your live chat app like you update any other chat app api.
Fortified Security:
The mobile messaging SDK is hosted on AWS cloud which is proven for enterprise-grade security features. Additionally, encryption techniques are deployed to ensure that data, including chat logs remain private and free from the privy of hackers.
Omni-channel Communication:
Apphitect IM Solution is a Android/iOS chat SDK that enables omni-channel communication. It spares users from the need to hop from screens to screens for sending real-time texts, attach files, collaborate through video calls and so on.
Other communication enabling features of Apphitect IM Solution include:
A multi-tenant messaging API for all imaginable purposes:
Whatever your purpose be, Apphitect IM solution can be customized to create a chat API app. Some proven use cases include:
HELP DESK: A real-time conversational chat SDK and messaging API that comes integrated with file-sharing and time stamping.
CRM: Integrate a secure messaging SDK into your CRM for maximizing the productivity of sales persons.
SOCIAL: A secure messaging SDK with emojis, link sharing, online presence indicators, etc.
ECOMMERCE: An in-app messaging SDK for android & iOS that allows store visitors to chat with each other while shopping.
CHATBOT: An Artificially Intelligent chatbot that can give contextually correct answers to users.
Other uses cases covers:-
#1 Live Streaming
Chat API for a live streaming website or mobile app can help in delivering in-moment experience for viewers. It can also create a chat connect between:
- Viewers and the host.
- Viewers to viewers.
BENEFITS:
- Heightened interaction leads to more viewership.
- Chat sessions increase time spent on video sessions &Â website.
#2 Banking & Financial Institutions
An in-app chat API for a banking mobile app can improve the customer support and user experience of account holder significantly. It can also save the banking staff endless man hours which is otherwise spent addressing repeated FAQs.
Who can it help:
- Account holders and bank staff.
- Inter-branch communication between staffs.
BENEFITS:
- Saves manpower costs otherwise spent on addressing repeating customer queries.
- Quick-end administrative process & reduces offline process dependency.
A Unified Messaging API And Chat SDK Integration For Businesses was originally published in Hacker Noon on Medium, where people are continuing the conversation by highlighting and responding to this story.
Disclaimer
The views and opinions expressed in this article are solely those of the authors and do not reflect the views of Bitcoin Insider. Every investment and trading move involves risk - this is especially true for cryptocurrencies given their volatility. We strongly advise our readers to conduct their own research when making a decision.